c7c Frequently Asked Questions
Everything Bangladesh players need to know about c7c — from account setup and bKash deposits to cricket betting rules, slot RTPs, bonus wagering, and responsible gaming tools. Find clear, direct answers to 25 real player questions below.
This FAQ covers the most common questions asked by c7c players across Bangladesh — whether you are registering for the first time from Dhaka, making your first bKash deposit from Chittagong, placing a BPL cricket bet from Sylhet, or setting up responsible gaming limits on your account. If your question is not answered here, contact our support team at [email protected] and we will respond within 24 hours Bangladesh Standard Time.
Account & Registration Signup, KYC, login issues, account management
How do I create a c7c account?
Creating a c7c account takes under two minutes. Visit c7c.bio, click the registration link, and fill in your username, email address, mobile number, and date of birth. You will receive a verification code via SMS to confirm your number. Once confirmed, your account is active and you can make your first deposit immediately. You must be 18 or older to register.
What documents do I need for c7c account verification?
c7c requires a valid government-issued photo ID for KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a Bangladesh driving licence that shows your date of birth. Upload clear photos of the front and back of your document through the Account Settings panel. Verification is usually completed within 24 hours.
Why is my c7c login not working?
The most common reasons a c7c login fails are an incorrect password, an unverified email address, or a temporarily locked account after multiple failed attempts. Try resetting your password using the 'Forgot Password' link on the login page. If your account has been locked for security reasons, contact [email protected] and the team will assist you within 24 hours.
Can I have more than one c7c account?
No. c7c strictly allows one account per player. Creating duplicate accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and any balances being forfeited. If you have forgotten your login details, use the account recovery options on the login page rather than registering again.
How do I close my c7c account permanently?
To permanently close your c7c account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Our team will process the request, withdraw any remaining balance to your verified payment method, and confirm closure within 48 hours. If you are closing due to gambling concerns, consider self-exclusion instead — see our Responsible Gaming page for details.
Deposits & Withdrawals bKash, Nagad, Rocket, bank transfer, processing times
How do I deposit money on c7c using bKash?
To deposit via bKash on c7c, log in to your account, navigate to Cashier, and select bKash as your payment method. Enter the deposit amount (minimum ৳200), confirm, and you will receive a bKash payment prompt on your mobile. Complete the payment using your bKash PIN and the funds will appear in your c7c balance within a few minutes. bKash is the fastest and most popular deposit method for Bangladesh players.
How long does a Nagad deposit take on c7c?
Nagad deposits on c7c are processed instantly in most cases. Once you confirm the payment in your Nagad app, the funds are credited to your c7c balance within 1–5 minutes. During peak periods such as BPL match days or major promotions, processing may occasionally take up to 15 minutes. If a deposit has not appeared after 30 minutes, contact [email protected] with your Nagad transaction reference number.
What is the minimum deposit amount on c7c?
The minimum deposit on c7c is ৳200 across all supported payment methods, including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. Visa and Mastercard card deposits also carry a ৳500 minimum. There is no maximum single deposit limit, though your account's responsible gaming deposit limit (if set) will apply.
What is the minimum withdrawal amount on c7c?
The minimum withdrawal amount on c7c is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are typically completed within 1–3 business hours for mobile wallets and 1–2 business days for bank transfers. c7c charges no withdrawal fees on standard transactions.
How long do withdrawals take on c7c?
Most c7c withdrawals to bKash, Nagad, and Rocket are processed within 1–3 business hours once approved. Bank transfers to Dutch-Bangla, BRAC, City, Islami, or Sonali Bank typically take 1–2 business days. Processing times may be longer during public holidays in Bangladesh or if additional verification is required. You can track your withdrawal status in the Cashier section of your account.
Does c7c charge any fees on deposits or withdrawals?
c7c does not charge any platform fees on deposits or withdrawals. However, your payment provider (such as bKash or Nagad) may apply their own standard transaction charges, which are outside c7c's control. Check your mobile wallet or bank's fee schedule for details. c7c recommends using bKash or Nagad for the lowest overall cost on transactions in BDT.
Games & Gameplay Cricket betting, slots, live casino, RTP, mobile play
Can I bet on BPL cricket matches on c7c?
Yes, c7c covers Bangladesh Premier League (BPL) matches with a full range of betting markets including match winner, top batsman, total runs, and live in-play betting. BPL is one of the most popular betting events on the c7c platform, and odds are updated in real time. You can also bet on IPL, T20 World Cup, and all matches involving the Bangladesh Tigers national team.
What slot games are available on c7c?
c7c offers hundreds of slot titles from leading game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic three-reel slots, five-reel video slots, progressive jackpots, and branded titles. Popular titles on c7c include high-volatility games with bonus buy features and free spins rounds. The full slots catalogue is available on the Slots page, filterable by provider, volatility, and RTP.
What is the RTP on c7c slot games?
RTP (Return to Player) varies by title, but most slot games on c7c have RTPs between 94% and 97%. RTP is a theoretical long-term average — it does not guarantee individual session outcomes. You can view the RTP for any specific slot in the game's information panel before you play. c7c only lists games from certified providers whose RTP figures are independently audited.
Can I play c7c games on my mobile phone?
Yes, c7c is fully optimised for mobile play on both Android and iOS devices. The entire platform — including slots, live casino, cricket betting, and the Cashier — runs in your mobile browser without any app download required. The mobile interface automatically adapts to your screen size, making it easy to play from anywhere in Bangladesh, whether you are in Dhaka, Chittagong, or Cox's Bazar.
How does live casino work on c7c?
c7c's live casino section is powered by Evolution Gaming and Ezugi, streaming real dealers and tables directly to your screen in HD. You can join live tables for games such as blackjack, roulette, baccarat, and Andar Bahar. Live casino games run around the clock, so Bangladesh players in any time zone can join a table at any hour. Minimum bet amounts vary by table and are displayed before you join.
What are the rules for betting on BPL matches on c7c?
When betting on BPL matches at c7c, standard cricket betting rules apply: the match must be completed for most markets to be settled, unless specific in-play rules state otherwise. If a match is abandoned due to rain or other interruptions, bets are typically voided and stakes returned. Minimum bet per market is ৳50. Specific market rules — such as highest scorer or total sixes — are displayed in the bet slip before you confirm.
Bonuses & Promotions Welcome bonus, wagering requirements, free spins, loyalty
What welcome bonus does c7c offer new players?
c7c offers a welcome bonus for new players on their first deposit. The exact bonus percentage and maximum amount are displayed on the current promotions page at the time of registration — terms change periodically so check the live offer before depositing. All welcome bonuses at c7c are subject to wagering requirements, minimum odds conditions (for sports bets), and a validity period. Read the full bonus terms before claiming.
What are the wagering requirements for c7c bonuses?
Wagering requirements on c7c bonuses specify how many times you must play through the bonus amount before it can be withdrawn as real cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. Specific wagering multiples, eligible games, and time limits are listed in full in the individual bonus terms on c7c's promotions page.
Does c7c offer free spins promotions?
Yes, c7c runs free spins promotions regularly, both as part of welcome packages and as standalone reload offers for existing players. Free spins are typically awarded on selected Pragmatic Play or NetEnt titles and have a fixed coin value per spin. Winnings from free spins are subject to the wagering requirements stated in the promotional terms. Check the promotions section of your c7c account for active free spins offers.
Does c7c have a loyalty or VIP programme?
c7c runs a loyalty programme that rewards regular players with points for every real-money bet placed across slots, live casino, and sports betting. Accumulated points can be exchanged for bonus credit, free spins, or cashback. Higher activity levels unlock VIP tiers with benefits including faster withdrawal processing, dedicated account managers, and exclusive reload bonuses. Contact [email protected] to find out your current loyalty status.
Can I claim a bonus during Eid or Pohela Boishakh on c7c?
c7c regularly runs seasonal promotions tied to major Bangladesh occasions such as Eid, Pohela Boishakh (Bengali New Year), Victory Day (December 16), and Independence Day (March 26). These limited-time offers include deposit match bonuses, free spins bundles, and cashback deals. Seasonal promotions are announced on the c7c promotions page and via email to verified account holders. Check back during festival seasons for the latest offers.
Safety & Responsible Gaming Security, 18+ age policy, self-exclusion, support resources
Is c7c safe and legal to use in Bangladesh?
c7c operates as an online gaming platform serving Bangladeshi players and uses SSL encryption to protect all data and transactions. All player funds are held in segregated accounts. While online gambling regulation in Bangladesh is evolving, c7c is committed to operating transparently, fairly, and responsibly. We do not make specific licensing claims — players should review their local laws before participating. c7c is certified for fair play and uses independently audited game software.
How does c7c protect my personal and financial data?
c7c protects all player data using 256-bit SSL encryption on every page and transaction. Your financial details — including bKash, Nagad, and bank account information — are never stored in plain text and are never shared with third parties except as required to process payments. Two-factor authentication (2FA) is available for your account login. For full details, see c7c's Privacy Policy page.
What is the minimum age to play on c7c?
The minimum age to register and play on c7c is 18 years old. This rule is strictly enforced. All players must confirm their age during registration and provide a valid government-issued ID during the KYC process. Any account found to belong to a player under 18 will be immediately closed, all winnings forfeited, and deposits returned. c7c applies a zero-tolerance policy to underage gambling.
How do I self-exclude from c7c?
You can request self-exclusion on c7c by going to Account Settings and selecting Responsible Gaming, or by emailing [email protected] with the subject line 'Self-Exclusion Request'. c7c offers temporary exclusion periods of 3 months, 6 months, or 12 months, as well as permanent account closure. Once activated, self-exclusion cannot be reversed before the chosen period ends. Any remaining balance is returned to your verified payment method.
Can I set deposit limits on my c7c account?
Yes, c7c allows you to set daily, weekly, or monthly deposit limits on your account at any time, free of charge, with no minimum limit required. Deposit limits take effect immediately when reduced. Increasing a limit requires a mandatory 24-hour cooling-off period to protect against impulsive decisions. You can manage your deposit limits in Account Settings under the Responsible Gaming section.
Why Choose c7c
Built for Bangladesh Players
From Dhaka to Cox's Bazar, c7c delivers a fast, fair, and secure gaming experience with local payment methods and English-language support.
Instant bKash & Nagad Deposits
Fund your c7c account in under two minutes using bKash, Nagad, Rocket, or Upay. No bank visit required — deposits arrive instantly so you never miss a BPL over.
256-Bit SSL Security
Every page, every transaction, every login on c7c is protected by enterprise-grade SSL encryption. Your personal and financial data is safe — always.
BPL & Cricket Live Betting
Place live in-play bets on Bangladesh Premier League, IPL, T20 World Cup, and every Bangladesh Tigers match with real-time odds updated ball by ball.
Mobile-First Platform
c7c is fully optimised for Android and iOS browsers — no app download needed. Play slots, bet on cricket, and manage your account from any smartphone in Bangladesh.
Hundreds of Certified Slots
Browse titles from Pragmatic Play, NetEnt, Microgaming, and Spribe — all independently audited with published RTP figures. Filter by volatility, theme, or jackpot type.
Responsible Gaming Tools
Set deposit limits, activate cool-off periods, or request self-exclusion at any time — all from Account Settings. c7c is committed to safe play for all adults aged 18 and above.
Still Have Questions?
We Are Here to Help
Can't find the answer you need? Our support team responds within 24 hours BST. Or jump straight into the action — explore our games and promotions right now.
18+ only • Play Responsibly • Need help? Email [email protected]