c7c Privacy Policy

1. Data We Collect

When you interact with the c7c platform, we collect personal data in the following categories. We only collect what is genuinely necessary to operate a safe, compliant, and enjoyable gaming service for players in Bangladesh.

1.1 Registration Data

When you create a c7c account, we collect the information you provide directly, including:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 18 years of age or older)
• Email address and mobile phone number
• Preferred username and encrypted password
• Residential address (city, district, division within Bangladesh)
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

To comply with responsible gaming obligations and anti-money laundering best practices, c7c may request the following documents at registration or at any point during the account lifecycle:

• Copy of a government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership — for example, a screenshot of your bKash, Nagad, or Rocket account showing your registered name and mobile number
• Source of funds declaration where transaction volumes exceed defined thresholds

KYC documents are processed securely and are never shared with unauthorised third parties. Uploaded document images are stored in encrypted form and accessed only by authorised compliance personnel.

1.3 Financial Transaction Data

We record details of every deposit and withdrawal you make, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, Mastercard), transaction amount in BDT, transaction reference numbers, timestamps, and processing status. We do not store full card numbers or full mobile banking PINs — payment credentials are handled by your payment provider using their own security protocols.

1.4 Gameplay and Betting Data

We maintain a record of all gaming and betting activity on your account, including game titles played, bet amounts and outcomes, session start and end times, bonus usage and wagering progress, and cricket or sports market selections. This data is used to deliver your account history, resolve disputes, detect fraud, and personalise your experience on the platform.

1.5 Technical and Device Data

When you visit c7c.bio or use the platform, our servers automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level)
• Browser type, version, and operating system
• Device type (mobile, tablet, desktop) and screen resolution
• Referring URL and pages visited within c7c.bio
• Session duration and click-path data

This technical data helps us maintain platform performance, detect suspicious access patterns, and optimise the experience for mobile users in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.

1.6 Communications Data

If you contact c7c's support team by email ([email protected]) or through the on-platform messaging system, we retain the content of those communications along with any attachments, your contact details, and the resolution outcome. This allows us to track open issues, train support staff, and maintain a complete account support history.

2. How We Use Your Data

c7c uses the personal data we collect for specific, lawful purposes only. We do not use your data for purposes incompatible with those listed below, and we do not sell your data to third parties for their own marketing use.

3. Cookies & Tracking Technologies

c7c uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players use the site. A cookie is a small text file placed on your device by your browser when you visit c7c.bio.

3.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are required for the platform to function. They manage your login session, remember your account state between pages, and protect against cross-site request forgery. You cannot opt out of these cookies while using the platform.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how visitors navigate c7c.bio — which pages are visited most often, how long sessions last, and where users encounter errors. This information helps us continuously improve the platform experience for Bangladesh players.
• Functional Cookies: These remember your preferences such as preferred language, display settings, and last-visited game category (slots, cricket, Plinko, Boat of Fortune), so you do not have to reconfigure them on every visit.
• Targeting and Personalisation Cookies: With your consent only, these cookies help us show you relevant promotions and game recommendations based on your activity on the platform. They do not track you across other websites.

3.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Disabling functional cookies means your preferences will not be saved between sessions. For instructions on managing cookies in your specific browser, refer to your browser's built-in help documentation.

4. Data Sharing & Third Parties

c7c does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited and controlled circumstances:

4.1 Game Software Providers

To deliver the games you play, c7c shares minimal session-level data with certified game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data typically includes a session token and your account currency. Game providers do not receive your full name, national ID details, payment method information, or contact details. All game providers are contractually bound to use shared data solely for the purpose of delivering the game session.

4.2 Payment Processors

To process your deposits and withdrawals, c7c shares necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each payment provider operates under its own privacy policy and is responsible for the security of data handled within its own systems. c7c does not store full card numbers, mobile banking PINs, or internet banking passwords.

4.3 Identity Verification Services

c7c may use trusted third-party identity verification services to assist with KYC document checks. These services receive only the specific documents required to complete the verification and are contractually prohibited from using that data for any other purpose.

4.4 Legal and Regulatory Disclosure

c7c may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities if required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or harm to another individual. We will notify affected users of such disclosures to the extent permitted by law.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of c7c's business assets, player data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, the acquiring entity will be required to honour the commitments made in this Privacy Policy with respect to your personal data. We will notify you of any material change in data controller identity.

5. Data Retention

c7c retains your personal data for as long as your account is active and for a defined period after account closure, as required by responsible gaming obligations and standard record-keeping practices. The table below summarises our general retention periods by data category.

Once the applicable retention period expires, personal data is either securely deleted or irreversibly anonymised. Anonymised data (where no individual can be identified) may be retained indefinitely for aggregate statistical analysis and platform improvement purposes.

6. Your Rights Over Your Data

As a c7c player, you have meaningful rights over the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, contact us at [email protected] with the subject line "Data Rights Request".

6.1 Right of Access

You have the right to request a copy of all personal data c7c holds about you. We will provide this in a structured, machine-readable format within a reasonable timeframe upon receiving a verified request. Your account dashboard also provides real-time access to your transaction history, gameplay records, and bonus history.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account details (email address, phone number, city of residence) directly from your c7c account settings. Corrections to KYC or identity data must be submitted with supporting documentation via [email protected].

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, if you close your account and the applicable retention period has expired, or if data is no longer necessary for the purpose for which it was collected. Please note that c7c may be required to retain certain records (financial transactions, KYC documents) for the periods specified in Section 5 regardless of an erasure request, where doing so is required by applicable law or to defend a legal claim.

6.4 Right to Restrict Processing

You may ask c7c to temporarily stop processing your personal data in specific circumstances — for example, while the accuracy of data is being contested, or while you await the outcome of an objection to processing. Restriction does not mean deletion; the data remains stored but is not actively used.

6.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transferred to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where c7c processes your data based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You can manage consent preferences in your account settings or by contacting [email protected].

7. Data Security

c7c takes the security of your personal data seriously. We implement a layered set of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

7.1 Technical Safeguards

• TLS/SSL Encryption: All data transmitted between your browser or app and c7c servers is protected by 256-bit TLS encryption. The padlock icon in your browser confirms this connection is active.
• Password Hashing: Passwords are never stored in plain text. They are processed using a one-way cryptographic hashing algorithm with a unique salt, meaning even c7c personnel cannot read your password.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Only authorised compliance, finance, and support personnel can access sensitive player records, and all access is logged and audited.
• Intrusion Detection: c7c's infrastructure is monitored continuously for unusual access patterns, brute-force attempts, and injection attacks. Automated alerts are triggered when anomalous activity is detected.
• Regular Security Audits: Our platform infrastructure and application code undergo periodic independent security assessments to identify and remediate vulnerabilities.

7.2 Organisational Measures

All c7c staff and contractors who handle personal data are subject to confidentiality obligations and receive regular training on data protection best practices. Third-party service providers who process data on our behalf are bound by data processing agreements that require them to implement equivalent security standards.

7.3 What You Can Do

While c7c applies robust protections on our end, your account security also depends on actions you take. We recommend using a strong, unique password for your c7c account that you do not use on any other platform, enabling any available two-factor authentication options, logging out after each session when using a shared device, and contacting [email protected] immediately if you believe your account has been accessed without your authorisation.

8. Contact & Data Protection Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how c7c handles your personal data, please reach out to us using the details below.

8.1 General Privacy Enquiries

For all privacy-related questions and data rights requests, contact the c7c support team:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
• Response time: Within 48 hours Bangladesh Standard Time (BST, UTC+6) for acknowledgement; within 30 days for fulfilment of verified data rights requests.

8.2 Policy Updates

c7c reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will post a notice on the c7c platform and update the "Last Updated" date at the top of this document. Your continued use of c7c following a policy update constitutes your acknowledgement of the revised terms. We encourage you to revisit this page periodically.

8.3 Links to Other Pages

This Privacy Policy should be read alongside c7c's Terms & Conditions and Responsible Gaming policy, both of which contain additional information about how c7c manages your account and protects your interests as a player. Together, these three documents form c7c's complete player protection framework.