Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

At c7c, responsible gaming is not a legal checkbox — it is a core part of how we operate. We believe that entertainment should never come at the cost of your financial stability, mental health, or personal relationships. Our entire platform is designed with this principle in mind, from the tools we give you at account level to the way our support team is trained to respond when a player asks for help.

c7c serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that our platform reaches a wide and diverse audience, and we take our duty of care to every one of those players seriously. Whether you are placing a casual cricket bet during the BPL season or spinning the reels on your favourite slot title, we want your experience to remain fun, controlled, and within limits that you set for yourself.

The tools and policies described on this page are available to every registered c7c player, free of charge, and can be activated at any time through your account settings or by contacting our support team. There is no stigma attached to using these features — in fact, we actively encourage all players to engage with them as a matter of good practice.

2. Age Restriction — 18+ Only

Gambling is strictly for adults. c7c enforces a minimum age of 18 years for all account holders, and we apply robust age verification procedures at multiple points in the player journey to uphold this standard.

2.1 Registration Verification

When you register a c7c account, you must confirm that you are 18 years of age or older. By submitting your registration, you declare that this is true. We cross-check the date of birth you provide against the identity documents you submit during the KYC (Know Your Customer) process. Any account where the holder is found to be under 18 will be immediately suspended and any balances returned in accordance with our terms.

2.2 Ongoing Age Checks

Age verification does not end at registration. c7c reserves the right to request proof of age at any point during the account lifecycle. If a valid, government-issued photo ID confirming your age cannot be provided within the requested timeframe, your account will be placed on hold until verification is completed.

2.3 Accepted Proof of Age Documents

• Bangladesh National Identity Card (NID)
• Valid passport (any country, must show date of birth)
• Bangladesh driving licence (must show date of birth)
• Birth registration certificate (for supplementary verification only)

3. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of background, income, or how long they have been playing. The first step toward getting help is recognising that a problem may exist. The signs below are commonly associated with gambling that has shifted from entertainment to something that causes harm.

Ask yourself the following questions honestly. If you answer "yes" to three or more of them, we strongly encourage you to use one of the player protection tools described in Section 4, or to reach out to c7c's support team at [email protected].

4. Player Protection Tools

c7c provides a comprehensive suite of account-level tools that give you direct control over your gambling behaviour. All tools are available instantly through your account settings panel or by contacting [email protected]. There is no cooling-off period before these tools take effect — they activate immediately upon your request.

4.1 Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your c7c account at any time. Once a deposit limit is in place, you will not be able to add funds to your account beyond that amount within the chosen period, regardless of whether you attempt to deposit via bKash, Nagad, Rocket, Upay, or any other payment method. Increasing a deposit limit takes effect after a mandatory 24-hour cooling-off period to prevent impulsive changes. Decreasing a limit takes effect immediately.

4.2 Session Time Limits

You can set a maximum session duration for your c7c account. Once your session reaches the time limit you have defined, you will be automatically logged out and unable to log back in until a set period has elapsed. This tool is particularly effective for players who lose track of time while playing — a common early indicator of problematic patterns.

4.3 Loss Limits

A loss limit caps the total amount you can lose within a defined period — daily, weekly, or monthly. When your net losses reach the limit you have set, your account will prevent further bets from being placed until the limit period resets. As with deposit limits, reductions take immediate effect while increases require a 24-hour review period.

4.4 Reality Checks

You can enable periodic on-screen notifications that remind you how long you have been playing in the current session and how much you have wagered. Reality check alerts appear at intervals you select (every 30 minutes, 1 hour, or 2 hours) and give you the option to end your session immediately or continue with full awareness of your current play stats.

4.5 Time-Out (Short-Term Break)

If you feel you need a short break from the platform, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. You can still withdraw any remaining balance by contacting our support team. Time-out periods cannot be cancelled early once activated.

5. Self-Exclusion

Self-exclusion is the strongest protective measure available on the c7c platform. It is designed for players who believe their gambling has become, or is at serious risk of becoming, harmful, and who want to close their account for an extended period. Self-exclusion is irreversible for the duration of the chosen period — it cannot be lifted early under any circumstances, even at the player's own request.

5.1 Self-Exclusion Periods

c7c offers the following self-exclusion options:

• 3-month self-exclusion: Your account is suspended for a minimum of 3 months. You may apply for reinstatement after this period has fully elapsed.
• 6-month self-exclusion: Your account is suspended for a minimum of 6 months.
• 12-month self-exclusion: Your account is suspended for a minimum of 12 months.
• Permanent self-exclusion: Your account is permanently closed. This action is irreversible. Any remaining balance will be returned to your verified payment method within 5 business days.

5.2 What Happens During Self-Exclusion

Once self-exclusion is activated, the following steps are taken automatically and immediately:

• Your account is locked and you cannot log in or place any bets
• All promotional communications (email, SMS, in-app) are suspended immediately
• Your account is flagged so that re-registration attempts using the same identity documents are detected and blocked
• Any pending withdrawal requests are processed normally — self-exclusion does not affect your right to receive funds already in your balance
• If you contact support and identify yourself as a self-excluded player attempting to circumvent the exclusion, c7c will not assist with any workaround

5.3 How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

• Through your c7c account: go to Account Settings > Responsible Gaming > Self-Exclusion, select your preferred period, and confirm.
• By emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your chosen exclusion period. Our team will process your request and confirm activation within 24 hours.

6. Support Resources

If you or someone you know is experiencing gambling-related harm, professional support is available. c7c encourages all players who feel their gambling is becoming a problem to seek assistance from qualified organisations in addition to using the in-platform tools described above. The following organisations provide confidential, non-judgmental support.

6.1 International Resources

• Gamblers Anonymous (GA): A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are available online for players in Bangladesh. Website: gamblersanonymous.org
• Gambling Therapy: A global online service offering practical advice and emotional support to anyone affected by problem gambling. Free chat support is available in English at gamblingtherapy.org
• BeGambleAware: A leading UK-based resource providing self-assessment tools, guidance, and support referrals at begambleaware.org

6.2 c7c Direct Support

Our in-house responsible gaming support team is available to help you assess your situation, activate protective tools, or discuss options including self-exclusion. Contact us directly:

7. Parents & Protecting Minors

c7c is deeply committed to preventing access by minors. If you share a device with children or young adults under the age of 18, we strongly recommend taking the following steps to prevent accidental or intentional access to gambling websites including c7c.bio.

7.1 Recommended Parental Control Tools

• GamBlock: A software solution that blocks access to gambling websites across all browsers on a device. Available at gamblock.com
• Betfilter: Provides comprehensive blocking of online gambling sites and works on Windows, Mac, Android, and iOS devices. Available at betfilter.com
• Net Nanny: A broad parental control suite that includes category-based website blocking (including gambling categories) and works across multiple device types.
• Built-in device parental controls: Both Android and iOS operating systems include native parental control settings under Settings > Family or Parental Controls that can restrict access to adult and gambling websites.

7.2 If You Suspect a Minor Has Created an Account

If you believe a minor — including a family member — has registered or is using a c7c account, please contact us immediately at [email protected] with the subject line "Underage Account Report". c7c will investigate the report promptly, suspend the account pending verification, and — if the account holder is confirmed to be under 18 — permanently close the account and return any deposited funds. All such reports are treated with complete confidentiality.

8. Contact Our Support Team

If you have any questions about responsible gaming, want to activate a protective tool, or need to speak with someone about your gambling habits, our team is here for you. We respond to all responsible gaming enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6), with priority handling for urgent cases involving self-exclusion requests or welfare concerns.

You can also review c7c's full Terms & Conditions and Privacy Policy for further information on how we operate and protect your data. All three documents together form c7c's complete player protection framework.